Study Guidance and Support

Please contact these persons if you're looking for support

Career Tutor

The support and guidance of an immediate counsellor for all students in the following situations:

  • Questions related to choosing a field (study choices, vocational development, career planning and support for employment)
  • Coping
  • Time management
  • Study motivation
  • Trouble with learning; study techniques, difficulties with learning certain things (such as languages, mathematics)
  • Stalled studies
  • Feelings of loneliness
  • Stage fright
  • Conflicts with other students/teachers

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Study Counsellor

Support and guidance in challenging situations:

  • Challenging life situations (time management, family situations, integrating studying-family-work, own/loved one’s health issues, exhaustion)
  • Barrier-free education, need for individual support: Trouble with learning, learning difficulties (dyslexia, languages, mathematics, stress, illnesses, disabilities, cultural background)
  • Study motivation; thoughts/risk of dropping out
  • Stalled studies and/or long break from studies
  • Conflicts with other students/career tutor/teachers
  • Studying on extension time, support for finishing studies (Business students and Social services and Health Care students)
  • (Note: Technology students should contact the programme coordinator)

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Study Psychologist

  • Learning, study motivation, trouble with learning
  • Relationship troubles, loneliness, bullying
  • Stress
  • Mood swings
  • Trouble sleeping and concentrating
  • Crises in life
  • Substance abuse
  • Sexuality issues

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School Pastor

  • Relationship troubles
  • Stress
  • Anxiety
  • Crises and grief
  • Loneliness
  • Bullying and discrimination
  • Life philosophy

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Student Health Services


  • Health issues
  • Trouble sleeping and concentrating
  • Mental health issues
  • Self-destructive thoughts.
  • Substance abuse and gambling addiction
  • Evaluation, guidance and further guidance towards other parties in the co-operation network (where necessary)

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Student tutors

Equal support network of studies and student life.

  • Guidance to support services
  • Small group activities and introducing new students to each other
  • Electronic study tools (Asio, Optima and student intra Elmo, Tuudo)
  • Familiarizing new students to a new city or land
  • Help to be acquainted with new study environment and student culture
  • Student Union JAMKO’s services
  • Survival Kit (International tutors)

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Peer support after the first year of studies.

  • Support for the progression of your studies
  • Guidance regarding the contents of your studies, practical training, student exchange or thesis work
  • Meetings, listening and guidance in challenging situations
  • Promoting student well-being
  • Guidance towards necessary support services
  • Supporting tutors in questions related to tutoring and any difficult situations

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Harassment contact person

The harassment contact person supports you when you feel like having been bullied or harassed by a fellow student or the staff.

  • Discrimination
  • Unequal treatment e.g. in evaluation
  • Singling out
  • Bullying
  • Threatening
  • Verbal or physical harassment

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Student Services

Student services secretaries will help you, for example, with:

  • enrolments
  • study entitlement
  • study financial aid
  • the overall smoothness of studies
  • graduation
  • certificate of studies, transcript of records, meal bonus and student certifications for VR and Matkahuolto

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If you are unsure about who to turn to

please contact the Student Services (email: studentservices@jamk.fi) or utilise the Chat service on this website.

Guidance Three Sectors

The main aim of JAMK’s study guidance is to ensure a smooth progress of studies, to develop expertise, and to support professional growth. JAMK’s study guidance is divided into three sectors:

  • learning guidance
  • career guidance
  • professional growth guidance

Learning Guidance

The study guidance services will help and support students so that they can familiarise theirselves with the practices of JAMK, maintain their activity and motivation, make well-justified individual study choices, be able to utilise the various forms of support, promote their own well-being, make progress in their studies and graduate on their planned schedule. The guidance will also help their with their career planning and employment prospects or postgraduate study plans.

Learning guidance is part of all staff's duties. At the beginning of each course, the teacher has the responsibility to explain how the students should study to reach the goals of the course and how the course supports their professional growth. If the students have learning difficulties, they are helped and supported by the study counsellors and the study psychologist.

One form of support is JAMK's barrier-free learning environment, which provides the students with equal opportunities to study regardless of their individual differences or individual need for support. This means that the students with learning difficulties, disabilities, or with different cultural or language background are supported to help them progress in their studies in a target-oriented way. For further information on the barrier-free learning environment.

Every student has the right and an obligation to create and update his/her own career and study plan and review his/her plan with your career tutor in an annual PLP discussion. The objective is to structure and analyse students' goals, wishes and opportunities based on the career plan or other documents. If necessary, the student is given support by the study counsellor, study psychologist, peer tutor or mentor. In social and health issues, also the services provided by the City of Jyväskylä are available to the students.

Further information is available on the Elmo Student (login required).

Courses and Groups Providing Study Support

In JAMK it is possible to get group instruction and study support during different phases of study. The groups provide support in problems related to comprehensive well-being and stage fright, and make tools available for the problems of reading, writing, making the sense of written language and learning of a foreign language as well as information seeking. You may participate in group work even when you have not been able to advance in your studies at the rate planned. Working in a group enables one to share experiences with other students.

Intoxicant-related matters

You are not allowed to use intoxicants at JAMK campuses or be under the influence of intoxicants in learning situations. It is easier to manage everyday life situations and prepare for working life if you do not use alcohol or drugs. Non-use of intoxicants is also essential to professional growth.

JAMK has prepared guidelines for situations where a student is under the influence of intoxicants at its campuses or in learning situations or where it is suspected that the use of intoxicants has become or is becoming a problem for the student in question.

The intoxicant problem is tackled immediately and the responsibility for dealing with the problem lies with all members of the JAMK community. Tackling the problem early on helps to create a safe learning environment, prevents health damage and exclusion and makes studying easier and the interruption or dragging on of studies less likely. Tackling the problem is a matter of caring, not a question of moralising or condemning the behaviour of the person concerned. The discussions about the matter are conducted in a confidential manner without violating the privacy of the student in question.

JAMK may obligate a student to provide a drug test certificate if there are reasonable grounds to suspect that the student is under the influence of drugs or that the student has a drug addiction. (Polytechnics Act 932/2014, 36 §)

Read more:
Degree Regulation § 39 (pdf)

Please, get to know information on safety in JAMK on the Elmo Student (login required).